Orchestrate Human Workflows

For decades, organizations have aimed to automate traditionally manual human activities. In today's remote working environment, where millions of people are working from home, critical operations often falter because they rely on manual processes that require human intervention.

Tas’heel empowers organizations to transform complex business processes into seamless experiences for both customers and employees. Teams can automate notifications, record-keeping, task assignments, and escalations while maintaining a flexible task list that includes human workflow activities and decision-making processes.

Human Workflows Deserve People-Centric Automation

Customers demand services that are simple, fast, and accessible anywhere, anytime—whether fully automated or involving interaction with your employees. When orchestrating business processes that involve people, you need a solution that helps tame complexity and address inefficient workflows, enabling your employees to consistently deliver exceptional customer experiences.

Tas’heel enhances human workflows from start to finish:

Design

  • Align business and IT using a common language for manual and automated tasks.
  • Quickly create user task forms, connect them to processes, and deploy them instantly.

Automate

  • Integrate custom applications with Tas’heel through a robust API, giving you full control over automation.

Improve

  • Use process heatmaps and branch analysis to identify bottlenecks in human workflows.
  • Provide business and IT stakeholders with customizable dashboards to monitor and improve process efficiency.

Orchestrate Across APIs

APIs are fundamental to modern software, powering everything from social media logins to payment gateways. However, automating processes across multiple APIs and various endpoints—such as AI bots, ERP systems, and CRM platforms—can be complex. Tas’heel’s process orchestration capabilities allow you to seamlessly design, automate, and optimize these end-to-end processes.

Digital Business Runs on APIs

In a digital business landscape, APIs are essential, but orchestrating business processes across multiple APIs can be challenging, especially when these processes involve human tasks or require integration with other technologies like AI bots and microservices.

Tas’heel enables you to manage these complex processes effectively, combining APIs with other technologies and human tasks to ensure a comprehensive view of your critical business processes.

Benefits of Effective API Orchestration:

Comprehensive Process Visibility

  • Visualize, troubleshoot, analyze, and optimize processes involving multiple APIs and other endpoints. Provide stakeholders with the necessary context, regardless of the complexity or number of APIs.

Enhanced Automation

  • Streamline processes by replacing repetitive manual tasks with coordinated APIs, boosting efficiency and minimizing human error.

Flexible Process Modernization

  • Transition from RPA bots and fragile task automations to APIs, maintaining ongoing processes and workflows without the need for complete redesigns.

End-to-End API Orchestration Lifecycle:

Design

  • Align business and IT using a common process model and process modeling language.
  • Leverage dedicated business process orchestration logic to facilitate changes and roll out improvements.
  • Build a catalog of reusable templates for common scenarios, enabling business technologists to rapidly deploy solutions.

Automate

  • Utilize a highly scalable execution engine to manage business processes that invoke dozens or hundreds of APIs.
  • Monitor processes with the ability to discover, analyze, and resolve technical service issues in real time.
  • Ensure process continuity by maintaining process state during API availability issues, allowing for automatic resumption when APIs become available again.

Improve

  • View API usage within the context of business processes, enabling both business and IT users to identify opportunities for improvement.
  • Use process heatmaps to understand API call durations and their impact on overall process performance.
  • Customize reports on process performance and business KPIs to provide decision-makers with actionable insights.